We solve your requirements vendor neutral.
- Visualization of customer-specific definable live data
- Consumption and billing data
- Historical data
- Ticket system with templates
A mental hurdle in IT outsourcing projects is to seemingly lose "control and visibility" about one's own IT and only to get relevant information through bureaucratic channels.
With our CITSystem we solve this problem completely.
You will receive comprehensive information about your systems and a perfectly tailored ticket system for daily communication.
Daily processes - processed in a customer-friendly way
The following tickets are available in the EMC HostCo ticket system :
- Visitor registration and booking of meeting rooms
- Registration for biometric registration
- Cross Connect commissioning
- Booking power connections for racks
- Remote Hands Order
- General Inquiries
Apply for your own ticket account at: firstname.lastname@example.org
Customer Information System
Data center data available online
Our customer information system provides customers with direct data from their data center area:
- video data
- access data
- temperature data
- electricity consumption
- General data center data
We coordinate the respective information requirements with the customer in accordance with data protection in an individual customer agreement.
Please contact us for more information.